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Customer Care Assistant (Languages: Italian + English)

Country : Croatia

Town : Zagreb

Category : Sales

Contract type : Permanent

Availability : Full time

Job description

FOREO is a wildly innovative brand of 3000+ revolutionaries who opt for bold instead boring every time. Our Swedish beauty-tech co. is forever hungry for something new-whether it's a groundbreaking high-tech beauty product or an unorthodox way to work smarter. If breaking molds and challenging standards is your thing, check out our jobs page at foreo.talentlyft.com/#home to see what's available.

KEY RESPONSIBILITIES
- Quickly respond to customer inquiries through various channels of communication
- Maintain a positive, empathetic and professional attitude towards customers at all times
- Process orders, forms, applications, requests, and customer complaints
- Keep records of customer interactions, transactions, comments and complaints
- Provide customer satisfaction and providing professional customer support
- Close cooperation with all relevant organizational departments (logistics, marketing, sales...)
- Continuous upgrade knowledge of the company's products
- Proactive reporting of results and goals achieved
- All other activities according to Supervisor request on behalf of job position requirements

Profile

- Provide a highly professional consumer experience by engaging with the consumers through various communication channels - EMEA region (e.g. email, phone).
- Answer customer inquiries and complaints in a friendly and tactful manner whilst providing customers with accurate, timely and professional responses/resolutions.
- Solving customer's problems by clarifying the customer's complaint, determining the cause of the problem, and selecting the best solution.
- Build rapport with the customers.
- Using customer feedback and communicating with other teams in order to improve customer service.
- Utilizing a proactive sales approach with every customer interaction to uncover additional sales opportunities.
- Taking B2C orders and coordinating the order status, shipping dates, product availability and backorders with the sales department.
- Effective interacting and communicating with the logistics department regarding the status of the orders.
- Pursue new customer opportunities.
- Mandatory: Excellent knowledge of Italian and English language - both oral and written.
- Following up on marketing campaigns, tracking leads, and capturing cross-selling opportunities.
- Translating for all departments if needed.
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